Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging.
You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at contact@trencis.com.
Please note that returns must be sent to the following address:
153 E Flagler St PMB 1430, Miami FL, 33131, United States.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at contact@trencis.com.
Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a new order for the new item.
14-Day Right of Withdrawal (European Union)
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, you will be automatically refunded on your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@trencis.com